Q: Who should use a discount broker?
A. Anyone comfortable making their own investment decisions, including independent investment research, can save commissions by using a discount broker.
Q: What is the difference between Full Service and Discount Brokers?
A. Discount brokers do not offer investment advice nor do we solicit you. We provide you with the investment tools you need to make your own investment decisions and the trading platform to implement those decisions. You do not pay a commissioned salesperson – our commission rates are significantly lower.
Q: What types of investment products do we offer?
A. We offer you the ability to trade in listed and over-the- counter stocks, municipal, corporate and U.S. Governement Bonds, equity and index options and mutual funds.
Q: What types of accounts do we offer?
A. All types of customer accounts are available including individual, joint, IRA & IRA rollover, 401(k), custodial accounts for minors, corporate and institutional accounts.
Q: How do I open an account and begin to trade?
A. You can open an account online or, to trade immediately, by phone, by calling 1-800-434-1776. A salaried, registered representative will be glad to open your account, establish access to your account through the internet, process your transactions and answer any of your questions.
Q: How do I get access to my account online?
A. Access the internet trading site, put in your account number and your social security number. You can change your password, link accounts and set a favorite page once you sign in.
Q: Where can I conduct market research?
A. Our site provides you with free realtime quotes, news, charts, research and search engines. You have access to the fundamental information of over 10,000 stocks and 6,000 mutual funds. And the really nice thing, our site comes with helpful explanations on just about every topic in the site.
Q: Is my account protected?
A. Yes. Your brokerage account is protected by the Securities Investor Protection Corporation (“SIPC”) which protects customers of it’s members in liquidation for up to $500,000, including up to $100,000 for cash claims. In addition, our clearing agent provides insurance protection of up to $10,000,000 for your securities positions.
Q: Why should you use your Credit Union’s Discount Brokerage Service?
A. With your Credit Union’s program you have no minimum account balance requirement, no checks to write, sale proceeds are deposited directly into your Credit Union account on settlement date and you can access your trading and account information at anytime.
Q: What happens if my internet goes down and I want to trade or get account information?
A. No problem. Call 1-800-434-1776 immediately and we'll assist you. Let us know your problem and you'll be charged the internet rate even if you're trade is broker-assisted.
Q: Who loves ya?
A. We do!
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